PRIVACY AND DATA USE POLICY
PRIVACY NOTICE
This Privacy Notice (hereinafter the “Notice”) establishes the terms and conditions under which Mauricio Toro Nit. 115422679 – 1, domiciled at Calle 22 # 22- 12, Dosquebradas, is responsible for the processing of personal data that have been collected.
TREATMENT AND PURPOSES
The treatment that Mauricio Toro will carry out with personal information will be the following: Collection, storage, use, circulation or deletion. The transmission or transfer may be carried out to third parties that the company considers can contribute to the established purposes or to comply with the provision of the service agreed with the client.
The purposes for which the data will be processed are:
To manage procedures such as requests, complaints and/or claims, to manage requests for retraction; collection activities; consultation, storage, sending communications through text messages and emails, for internal purposes such as audits, developing loyalty or marketing activities; analysis of information aimed at customer prospecting; data analysis and research to improve products or marketing channels, for feasibility studies regarding new products or services; to keep a consumption history of store customers, institutional customers, e-commerce customers and in general customers of any of the contact channels; to make offers of promotions, products, services or news of the company tailored to their needs; keep historical records and maintain business contact; create backup copies of the information of the personal data of customers and deliver them to other suppliers, with whom Mauricio Toro contracts, in order to store them, protect them and guarantee the protection of the information; for the management of after-sales service, which involves sizes, taking measurements for the repair of purchased garments or for the exchange of products, if applicable. In general, the information will be subject to the processing required in order to develop the corporate purpose of Mauricio Toro. The above purposes are illustrative and not exhaustive.
Please remember that you, as the owner of the information, have the right to know, update and rectify your personal data and, where appropriate, to delete them or revoke the authorization granted for their processing. Any additional information regarding the exercise of your rights can be consulted through the company's data protection policy, available on the website www.mauriciotorobrand.com
The email address mauriciotorostore@gmail.com has been the channel that the company has provided to address requests related to the processing of personal data and the exercise of the rights mentioned above.
SECURE PURCHASE
Mauricio Toro and our partner Payco, pay and collect online SAS secure purchases, we do not store credit or debit card data, have secure connections through Web Services, using SSL (Secure Socket Layers) certificates guaranteeing that the information that travels to and from our platform is encrypted, protecting the data of paying customers. We have VPN (Virtual Private Network) connections with the different banking networks through ACH, Redeban Multicolor, and Credibanco.
We have the WS3 certification, which is carried out with ACH to ensure that the implementation complies with all security standards to connect with them. We also have the CVV2 certification with Credibanco, and we have been certified since December 2013 in compliance with the PCI DSS standard, security certification for non-face-to-face sales. These certifications prove that at the platform level we comply with all the necessary points so that user data is safe and they can carry out their transactions safely.
TERMS AND CONDITIONS
THE PARTS
Between the client and/or user, who acts on his/her own behalf, if a natural person or by means of power of attorney if a legal person duly authorized to act on behalf and legal representation of a company, and Mauricio Toro, brand, establishment duly constituted under Colombian laws, which has the website www.mauriciotorobrand.com, they enter into this contract in accordance with the present terms and conditions of use that are an integral part of this contract.
FIRST PARAGRAPH:
The client is responsible for any use made of the password provided, which may not be transferred or disclosed to third parties under any circumstances. Likewise, the client must take all necessary security measures to prevent misuse or knowledge of the password by third parties. It is recommended that the password be changed periodically.
CHANNELS OF ATTENTION
The Mauricio Toro Customer Service area will respond to requests, complaints, claims and queries from Users/Customers through the following means:
EMAIL: mauriciotorostore@gmail.com
WHATSAPP: +57 3152452761
Opening hours: Monday to Friday from 9:00 am to 6:00 pm and Saturdays from 10:00 am to 12:00 pm
TERMS AND CONDITIONS
This document describes the general terms and conditions (the “Terms and Conditions”) applicable to the access and use of the services offered by Mauricio Toro, (“the Services”) within the site www.mauriciotorobrand.com, (hereinafter “mauriciotorobrand.com” or the “Site”). Any person wishing to access and/or subscribe to and/or use the Site or the Services may do so subject to the Terms and Conditions and the Personal Data Policies, together with all other policies and principles that govern mauriciotorobrand.com and that are incorporated herein directly or by reference or that are explained and/or detailed in other sections of the Site. Consequently, all visits and all contracts and transactions carried out on this Site, as well as their legal effects, will be governed by these rules and subject to the applicable legislation in Colombia.
The Terms and Conditions contained in this instrument shall apply and be understood as an integral part of all acts and contracts that are executed or entered into through the offer and marketing systems included in this site between the Users/Clients of this site and Mauricio Toro., (hereinafter "Mauricio Toro", interchangeably).
ANY PERSON WHO DOES NOT ACCEPT THESE TERMS AND CONDITIONS AND THE PERSONAL DATA POLICIES, WHICH ARE MANDATORY AND BINDING, MUST REFRAIN FROM USING THE SITE AND/OR THE SERVICES.
The User/Client must read, understand and accept all the conditions established in the Terms and Conditions and in the Personal Data Policies of Mauricio Toro, as well as in the other documents incorporated therein by reference, prior to registering as a User/Client of www.mauriciotorobrand.com and/or purchasing products and/or providing any data for any purpose.
If the User/Client makes use of Mauricio Toro's Site, this will imply full acceptance of the conditions established in the Terms and Conditions and in Mauricio Toro's Personal Data Policies. By using the site and/or its services, the User/Client will be obliged to expressly comply with them, and may not claim ignorance of said Terms and Conditions and the Personal Data Policy.
LEGAL CAPACITY
The Services are only available to persons who have legal capacity to enter into contracts. Persons who do not have such capacity or minors may not use the services. Any acts carried out by such persons on this site shall be the responsibility of their parents, guardians, custodians or curators, and shall therefore be deemed to have been carried out by them in the exercise of the legal representation they have. Anyone who registers a User/Client as a company must have the capacity to enter into contracts on behalf of such entity and to bind it under the terms of this Agreement.
REGISTRATION AND USE OF THE SITE
It is mandatory to complete the registration form in all its fields with valid data to become an authorized User/Customer of www.mauriciotorobrand.com, access promotions, and to acquire products and/or services offered on this site. Future Users/Customers must complete the registration form with their personal information in an exact, precise and true manner ("Personal Data") and undertake to update the Personal Data as necessary. Mauricio Toro may use various means to identify its Users/Customers, but Mauricio Toro is NOT responsible for the accuracy of the Personal Data provided by its Users/Customers. Users/Customers guarantee and respond, in any case, for the accuracy, veracity, validity and authenticity of the Personal Data entered. If fraudulent and/or malicious use and/or contrary to these Terms and Conditions and/or contrary to good faith is verified or suspected, Mauricio Toro will have the unappealable right to terminate the credits, cancel the accounts and even prosecute the offenders.
Mauricio Toro reserves the right to request any additional proof and/or information in order to corroborate the Personal Data, as well as to temporarily or permanently suspend those Users/Customers whose data could not be confirmed. In these cases of disqualification, Mauricio Toro may cancel the purchase made, without this generating any right to compensation, payment and/or indemnity.
The User/Client, once registered, will have his/her email address and a secret password (hereinafter the "Password") that will allow him/her personalized, confidential and secure access. The User/Client is obliged to maintain the confidentiality of his/her access Password, assuming full responsibility for maintaining the confidentiality of his/her secret Password registered on this website, which allows him/her to make purchases, request services and obtain information (the "Account"). Said Password is for personal use, and its delivery to third parties does not involve Mauricio Toro's responsibility in the event of improper, negligent and/or incorrect use.
The User/Client will be responsible for all operations carried out in and from his/her Account, since access to it is restricted to the entry and use of a secret Password, which is known exclusively to the User/Client. The User/Client agrees to notify Mauricio Toro, immediately and by suitable and reliable means, of any unauthorized use of his/her Account and/or Password, as well as access by unauthorized third parties to the same. It is clarified that the sale, assignment, loan or transfer of the Password and/or Account is prohibited under any title.
Mauricio Toro reserves the right to reject any registration request or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or reimbursement.
MODIFICATIONS OF TERMS AND CONDITIONS
Mauricio Toro may modify the Terms and Conditions at any time, making the modified terms public on the Site.
PRICES
All product prices published on the site are expressed in Colombian pesos and correspond to the unit price of each product, VAT included. They do not include additional shipping costs or any other additional costs.
Additional costs, such as shipping, that are caused by the purchase, will be indicated and reported in the "Shipping" section of our website, prior to acceptance of the same and will be specified and added to the total amount of the order. Shipping costs within Colombian territory are $15,000. If the shipment is international, its value has variations which are independent, autonomous and unrelated to Mauricio Toro.
PURCHASE CONSENT
The consent of the User/Customer is expressed by completing and accepting each of the purchase steps on the site and is perfected with the final purchase statement after having reviewed the order summary in which each of the products is detailed, its individual price, shipping costs (if applicable), any other costs that are at the User's expense, and the total amount that the User/Customer must pay. At the time of placing the order, Mauricio Toro will issue a confirmation and acknowledgement of receipt of the order to the email address provided by the Customer at the time of registration.
PAYMENT METHODS ON THE SITE
Payment will be made solely and exclusively by the following means:
- Credit card (Visa, Master Card, American Express, Diners Club,): through Epayco
- Payment in Banks (Bancolombia, Davivienda)
- Debit card: through Epayco
Before purchasing any product, the customer must accept the terms and conditions of payment of the corresponding price, according to the payment methods available on the website for payment and in accordance with the terms and conditions indicated here. Even when Mauricio Toro makes available to the customer a secure connection system for the completion of all purchase offers, in no case will it be responsible for failures in communications from banking or credit entities, as well as for damages caused to customers due to an action or omission of said entities.
The use of bank cards accepted on the site is subject to the existing contract between the User/Client and the issuing Bank, without Mauricio Toro having any responsibility or interference in relation to the aspects indicated therein. The information on the data of your bank accounts, credit cards and debit cards are managed exclusively by third parties that provide this service for Mauricio Toro, without Mauricio Toro having any type of responsibility in the administration, operation and/or storage of the same. Any claim related to the use and payment through bank cards must be made directly to the respective third party.
In the event that Mauricio Toro identifies that the User/Client is making inappropriate or improper use of the site, such as, but not limited to, two or more repetitive cancellations, fraud, among others, regardless of the payment method used, Mauricio Toro will have the power to block the User/Client, without the latter having the power or right to request any type of compensation for said situation.
OUR PRODUCT
Mauricio Toro makes products available to its customers according to the characteristics, sizes and colors in which they can be purchased. The images of each product correspond to real images of the same, however, it is clarified that certain characteristics, including the color of the product, may vary according to the equipment or computer through which the website is accessed.
On our main page there is a section called “Size Guide”, which gives our customers a tool to identify product sizes, and thus make a better selection at the time of purchase.
Additionally, when selecting an image of any of our products and during the purchasing process, you will find the creative description of the same, with the following information: Product type, description, price, reference, color, available sizes, Size Guide (unfolds), material.
PRODUCT AVAILABILITY
Mauricio Toro informs its Users/Customers that the units available on the website correspond to the stock in the warehouse. Under no circumstances will Mauricio Toro intentionally put more units on sale than it has available.
Mauricio Toro, in cases that are difficult to control, such as human errors or incidents in computer systems, where the quantity in available inventory differs from the order placed, will immediately inform the User/Customer via email of the total or partial cancellation of their order, so that they can select new items for their order or if the User/Customer requests a refund, this will be done in accordance with the provisions for the “PAYMENT REVERSAL” process.
SHIPPING OF PRODUCTS MAURICIO TORO
The products will be shipped within Colombian territory and in some cases outside the territory, through an independent transport company, which is duly authorized to provide said service, within a maximum period of:
- Between 2 and 5 business days.
- 15 business days, if it suits you.
- 30 days if it is a personalized one.
These delivery times will be counted from the approval of the payment, provided that there is no unforeseen event or force majeure, including, for example: acts of man or nature, strikes, stoppages, revolutions, rebellion, sedition, uprising, attacks, power cuts, landslides, earthquakes, avalanches, floods, bridge collapses, among others.
The shipping destination will be the one indicated by the User/Customer at the time of purchase, which may be the buyer's place of residence or another designated by the buyer. It is understood that any adult who is at the indicated shipping address is duly authorized by the customer to receive their order, so Mauricio Toro is exonerated from any responsibility at the time of delivery made by the transport company, as long as it is made to the shipping address registered by the User/Customer at the time of purchase on the website.
Before finalizing their purchase, the User/Customer will be able to see the range of dates for the estimated delivery of their product, which varies depending on the destination of the product.
If the User/Client decides to modify the address or destination initially reported, he/she may contact Mauricio Toro, through:
Email: mauriciotorostore@gmail.com
Virtual chat : On the website www.mauriciotorobrand.com, there is a chat (message symbol) located at the bottom right.
Changes in the address and/or destination of the product may result in an extension in the shipping period, as follows:
- Change of address in the same city : Delivery will take 1 to 2 additional business days.
- Change of address in another city : Delivery will take 2 to 5 additional business days and may generate a cost or modify the transportation cost initially reported, a value that must be paid at the time of delivery of the product.
PARAGRAPH : The transport company will make a maximum of three (3) attempts to deliver the purchased products to the shipping address registered by the customer at the time of purchase. In the event that the delivery attempts are unsuccessful (it is also considered unsuccessful delivery if the recipient of the product is under fourteen (14) years of age and is not accompanied by a parent, guardian or caretaker who signs the receipt of the product with the recipient), the goods will be returned to Mauricio Toro's facilities; and the customer will be contacted to schedule a new delivery.
If the delivery of the product cannot be agreed upon, it will remain at the customer's disposal, to be picked up at the collection point of the respective transport company, for a maximum period of thirty (30) calendar days, during which time the customer must contact Mauricio Toro, through the channels established in this document, to arrange its collection at the collection point of the transport company or provide a new shipping address, the costs of which will be informed to the customer.
Once the maximum storage period mentioned above has been met, the order will be automatically cancelled and the money deposited will be refunded, except for the shipping cost, without any interest, compensation or additional amount and regardless of the cause or origin of the return, in accordance with the established times.
MONEY BACK CONDITIONS.
If applicable "When refunds are to be made, the following conditions must be taken into account: If the payment for the Mauricio Toro product was made with a debit card, the full amount actually paid will be refunded by: i) bank transfer (to the bank account provided); ii) if payment was made by credit card, a refund will be requested from the card issuer so that the Customer receives the deducted money, according to the bank statement cut-off. In the event that the Customer does not have a bank account, Mauricio Toro will refund the money through Efecty. In cases where the refund is made to a bank account or through Efecty, the refund will be made in the name of the person who made the purchase. No refunds will be made in the name of third parties, in order to avoid fraud.
In the event that the Client decides to request a refund through a payment method other than the one originally used for payment, he/she must inform the Client at the time of making the request, including at least the information and/or data necessary to make said refund.
SPECIAL REVERSAL, FOR PAYMENTS THROUGH EPAYCO PAYMENT GATEWAY
When using the ePayco payment gateway exclusively for credit card payments, there is a possibility that, on the same day of the purchase, the customer may click on the “Order Cancelled” button or another equivalent, which will reverse the transaction through the same ePayco payment gateway. This reversal will be reflected within 15 to 25 days following your request and in any case will be subject to the terms and conditions that you will find on the ePayco website.
INDUSTRIAL PROPERTY AND COPYRIGHT
All brands, signs, logos, names, computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, texts, databases and any other distinctive signs, made available to you on this site, as well as the utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used and/or displayed on this site are the exclusive property of Mauricio Toro.
The use or navigation through our website only grants the User/Client a personal, non-transferable and non-exclusive right to display www.mauriciotorobrand.com on the screen of a computer or PDA device under his/her control, and to copy the contents owned by Mauricio Toro, solely and exclusively for personal non-commercial use, on the condition that the User/Client does not modify the contents in any way and that he/she retains all copyright and other proprietary notices contained therein. The authorization granted herein may in no case be understood as a concession or granting of any title of authorizations, licenses or any other right to use or dispose of any form of industrial property, without the written permission of Mauricio Toro, or the owner of the rights thereof.
All content on the website is protected by Industrial Property and Copyright regulations, as well as by all applicable national and international regulations. Any act of copying, reproducing, modifying, creating derivative works, selling or distributing, displaying the content, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or any other means, without the prior written permission of Mauricio Toro is prohibited. Any unauthorized use will constitute a violation of these terms and conditions and of the current national and international regulations on industrial property and/or copyright, as applicable.
USE OF COOKIES
WHAT IS A COOKIE?
A cookie is a small text file that is placed on your computer the first time you visit a website. Each computer has a folder for storing all the cookies that are placed. Please note that a cookie cannot contain viruses.
WHAT IS IT FOR?
It is used so that when you return to the website we can offer you the information that most interests you, since it saves information about a user. For more information about cookies, visit the page www.allaboutcookies.org
TO DELETE COOKIES FROM THE MAIN BROWSERS
Internet Explorer
You have to go to Internet Options from the Tools menu, and then to the Privacy tab, where you can adjust the level of security you want for browsing the Internet. In addition, in the General tab of the same menu you can delete both cookies and the history of the pages you have visited.
Internet Explorer 8
In Private browsing mode is included, which prevents the browser from storing cookies, temporary Internet files, history, and other data.
Firefox
From the Tools menu, select Options, and finally, Privacy, from where the user can decide which cookies to accept, from whom and until when they want to store them on their computer. Likewise, if you click the button to delete cookies individually, you will access another menu that allows you to delete these files from your computer. Firefox 3.5 includes the possibility of private browsing from the tools menu.
Chrome
You need to select the Tools menu, then Options, click on the Advanced tab and go to the Security section, from Cookie settings, click on the Show cookies button and delete all cookies from the list by clicking on the Delete all button. You can also delete all the cookies you have created in a given period with the Delete browsing data option in the Tools menu.
Opera(Windows)
Click the Tools menu, then select Delete personal data, then click Detailed options again, select Delete all traces, uncheck the box for any other Private data options you do not want to delete, and click Delete.
Safari(Windows)
Click the Edit menu, select Preferences, then Security, Show Cookies, click Delete All and OK to close the list of cookies.
WHAT DATA IS STORED IN KOAJ.CO COOKIES?
Only an identifier that allows us to recognize the device you are browsing with in order to show you the most relevant information based on the behavior collected on previous visits (pages viewed, date and time, etc.). This identifier is not associated at any time with personal data.
WHAT DO WE DO WITH THAT INFORMATION?
Thanks to the cookie, if you have chosen a favorite brand, you will be able to obtain information about the store as soon as you enter the website, and you will also receive personalized newsletters. We also use the information stored in the cookies for remarketing, which allows us to show you in our ads those products that may interest you the most. This technology is implemented through the functions of Google Analytics for advertisers of the Display Network. The following Cookies from Google collect anonymous data from users for various purposes:
DoubleClick
Uses cookies to improve advertising. They are often used to target advertising based on content that is relevant to a user, improve campaign performance reports, and avoid showing ads that the user has already seen.
The ID in each DoubleClick cookie is essential for these applications. For example, DoubleClick uses the cookie ID to keep track of which ads are served on each browser. When serving an ad to a browser, DoubleClick can use that browser's cookie ID to check for DoubleClick ads that have already been served to that browser. This is how DoubleClick avoids serving ads that the user has already seen. Similarly, cookie IDs allow DoubleClick to record conversions related to ad requests, such as when a user sees a DoubleClick ad and then uses the same browser to visit the advertiser's website and make a purchase.
DoubleClick cookies do not contain personally identifiable information. Sometimes the cookie contains an additional identifier that looks similar to the cookie ID. This identifier is used to identify an advertising campaign to which a user has previously been exposed; however, DoubleClick does not store any other data in the cookie, and none of the data is personally identifiable.
WHEN DOES DOUBLECLICK SEND COOKIES TO A BROWSER?
DoubleClick sends a cookie to the browser after any impression, click, or other activity that results in a call to the DoubleClick server. If the browser accepts the cookie, it is stored on the browser.
Most commonly, DoubleClick will send a cookie to the browser when a user visits a page that displays DoubleClick ads. Pages with DoubleClick ads include ad tags that tell browsers to request ad content from the DoubleClick ad server. When the server delivers the ad content, it also sends a cookie. However, a page does not have to display DoubleClick ads for this to happen—it just needs to include DoubleClick ad tags, which could load a click-tracking system or impression pixel instead.
DISQUALIFICATION
If a user opts out of this feature using the Ads Preferences Manager, the unique DoubleClick cookie ID on the user's browser is overwritten with the “OPT_OUT” string. Because a unique cookie ID no longer exists, the opted-out cookie cannot be associated with a specific browser. Analytics Collects user behavior on the website for analytics and to improve our services. Thanks to this cookie we better understand what type of user visits us, which pages or sections interest them the most, what options they prefer within our services, etc. and thanks to this we promote improvements within the page to bring out the content that really interests you the most.
Adwords Conversion
It tells us when a user who has clicked on an advertisement in the Google Adwords network ends up purchasing any of our products, so that we can calculate which of our campaigns are more profitable and thus improve our services for the user.
Tag Manager
This cookie allows us to simply group all the aforementioned Google cookies into a single script for more efficient management and tracking.
Cloudflare
This is a hosting where the images used by our website are stored and can be served to the user with a much more optimized loading speed. Sociomantic tells us about the behavior of a user on koaj.co, either the products they browse or whether they buy any of them. Thanks to this cookie we have the ability to deliver to the customer what they are looking for and need throughout the entire network.
Blueknow
Collects user behavior on the website with the purpose of improving our services. Thanks to this cookie we better understand what type of product each of the users who visit us likes, which pages or sections interest them the most and thanks to this we have the ability to deliver to the customer what they are looking for and need.